Where
We currently ship from Belgium to all the EU, Iceland, Liechtenstein, Norway, Switzerland, UK, USA, Canada, Australia and Japan.
Due to numerous problems when shipping to South America, we are currently not shipping there, but if you are interested in placing an order from there or any other country NOT on our shipping list, please contact us and we will definitely try to find a solution!
How
Orders are usually shipped between 1 to 3 business days after being placed, by registered mail with a tracking number which can be tracked.
You will receive an email confirmation from Big Cartel (please check inbox/spam folder) with this tracking number once your order has been shipped.
Approximate arrival times are as follow:
· National - 2 to 5 days. One delivery attempt is made, and if delivery is unsuccessful, a pickup notice is left for the recipient to pickup at the postal office assigned to their zip code. If it is not picked up 15 days after the pickup notice, the package is sent back and a new delivery must be payed.
· International - Europe 4 to 8 days / USA approximately 1-2 weeks / Asia and rest of the world, approximately 15 days.
Arrival times are approximate, delays may occur, depending on numerous factors so please place your orders with time, since we cannot be held accountable for any delays once the package is in possession of the postal service. We cannot confirm an arrival date for your order once it’s shipped, since this depends on factors out of our reach. In case the order is not received in the expected timeframe, we ask for your patience, because very occasionally orders have taken up to a month to arrive. Therefore we will wait for a month since shipping date before starting a reclamation.
When placing your order, please check the destination address is correct, because if due to a mistake it cannot be delivered, it will be returned to us and a new shipment must be arranged.
For international orders: Once the package arrives in your country, you should be able to track it through your national postal services website, who will be able to provide more detailed information regarding its shipping status and delivery.
We cannot be held responsible for any import duties and extra tax fees charged by your local Customs Office.
How much are shipping costs?
Shipping costs include transport, packaging and handling. We try to keep them as affordable as possible, and they are added directly to your order once you are completing your order in Big Cartel. If you find any error or inconsistency in shipping costs when adding several items to the same order, please contact us and let us know, so we can adjust whatever possible.
How is my order packed?
We pack your order responsibly and with care, making a conscious use of packaging materials which will depend on the items quantity, size and nature of your order, taking into account the safe arrival of your purchase and using the necessary packaging.
Usually, we use plastic covers to avoid water damage, and semi rigid cardboard to avoid folding. In case of any specific requirements regarding shipment, please let us know at karrlaarchived@gmail.com
If you have any doubt, please contact us at karrlaarchived@gmail.com and we will do our best to help you.